Subscriber Policy Management
PERSONALIZE AND IMPROVE THE CUSTOMER EXPERIENCE
Changing Customer Demands
In the era of instant information, twitter, 24 hour news channels, and almost ubiquitous internet connectivity, subscribers expect the same visibility and access to information about their spending on communications services as they do on their credit card or iTunes account. As devices and applications grow in availability and capability, it becomes more critical that subscribers understand and control how and when they use services and what factors impact the bottom line.
The explosion of mobile data usage has caused much confusion and customer mistrust in how mobile data is priced and charged for. Relying on traditional monthly billing relationships to communicate charges has led to bill shock, skyrocketing customer care costs and customer churn.
To meet growing subscriber expectations, service providers must shift to real-time financial relationships with all subscribers to drive a compelling customer experience through informed, dynamic relationships.
Exceed Subscriber Expectations with MATRIXX
MATRIXX Subscriber Policy and Charging System (SPCS) integrates policy management and charging to improve the customer experience by giving subscribers more granular views and controls on service usage and spending. It leverages subscriber information such as balances, products, pricing, customer status, and customer preferences to make policy decisions that are intuitive and valuable to the customer.
MATRIXX subscriber policies interact with customer pricing and products to provide a better level of visibility, more control and real-time service interaction. By enabling subscribers to set their own preferences, controls, notifications and spending limits, service providers can offer more personalization, better visibility, and differentiated products and services.
For more information on MATRIXX SPCS, please contact us
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