Enterprise Spend Control
Avoid enterprise bill shock and bad debt write-downs
Why real-time spending visibility is vital for enterprises
Ubiquitous connectivity and the drive for productivity have pushed enterprise spending on communications services to new levels. Enterprise employees have multiple smart devices, use 3G laptop cards, and are also more likely to roam. But a lack of understanding and real-time visibility of individual spending and usage limits means bill shock is a common occurrence, and enterprises are burdened with unexpectedly high bills at the end of the month which they often dispute.
This results in eroded Communications Service Provider (CSP) margins and significant losses from the bottom line due to expensive dispute resolution processes and resulting bad debt write offs.
Based on subscriber volumes, enterprise customers account for between 10% and 15% of all subscribers but deliver up to 40% of total revenue, making them a vital customer segment. They are also heavy data users contributing up to 40% of data revenues, and provide CSPs with higher margins than the consumer segment.
Giving the enterprise control over spending is therefore a critical component for CSPs in cutting bad debt, enabling enterprises to make better-informed buying decisions, and encouraging customer loyalty.
MATRIXX enables real-time spend control for enterprise customers
MATRIXX Enterprise Spend Controls (ESC) provide a real-time rating and charging layer for enterprise customers that gives the CSP and the enterprise instant visibility of how employees are spending.
MATRIXX ESC enables CSPs and enterprises to model pricing plans and set usage and spending limits at every level of the organization, down to the individual or device. Real-time notifications let department heads know as either individuals or groups near spending limits or a data bundle is almost exhausted. Enterprises can then proactively top-up or reallocate an allowance from another user or group and avoid paying overage charges. CSPs benefit because they avoid lengthy and costly disputes and have the opportunity to sell more services.
The result is less bill shock, more predictable bills for the enterprise, and an end to expensive, lengthy dispute processes and large billing write offs. Enterprises are able to better plan their budget cycles, and predict roaming usage spikes in advance. CSPs can avoid disputes and write-offs and instead enter into a real-time financial relationship with the enterprise that engenders informed spending, goodwill and greater loyalty.
For more information on MATRIXX SPCS, please contact us
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