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Challenges

Today's service providers have a vast array of offerings, tailored to various customer segments, with multi-faceted financial and payment relationships. As service provider businesses evolve, so do the challenges of managing service portfolios across subscriber types and payment relationships. With many different systems in place to manage different lines of business and customer segments, operators face challenges with:

  • Delivering a consistent brand experience across subscriber segments
  • Service bundling across wireless and fixed networks
  • Quickly rolling out promotions and pricing
  • Balance sharing among devices such as mobile phones, tablets and laptops

Large scale replacement and consolidation projects are risky and time consuming. Instead, service providers can resolve issues stemming from stove-piped systems by leveraging a single convergent charging layer between the network and the downstream billing and support systems.

MATRIXX for Convergent Charging

MATRIXX Convergent Charging gives service providers a way to simplify how they manage offerings across subscribers and services, without having to rip and replace existing systems. MATRIXX works with existing billing and product catalog applications to emulate existing pricing, bundled service offerings, and roll out new bundles and offers. MATRIXX provides a charging layer to process all service usage and then format and forward billable records to any downstream systems for further processing and customer invoicing. With MATRIXX service providers can:

  • Bundle services together and provide cross-product discounts
  • Roll out the same offers for prepaid and postpaid subscribers
  • Share balances across devices such as sharing MBs between a 3G card and mobile phone
  • Create prepaid/postpaid hybrid offerings
  • Reduce costs associated with rolling out new offers
  • Present a coherent brand to all subscribers

For more information on MATRIXX Convergent Charging, please contact us

More About MATRIXX Convergent Charging

MATRIXX Convergent Charging Brochure