Bill Shock Prevention

The Costs of Bill Shock

While the continual growth of data services means additional revenue streams and stickier offerings for service providers, it has also caused operational challenges. One of the most prominent challenges is bill shock - subscribers suffering shock and dismay when they receive much larger than expected bills because it's difficult for them to track their data usage.

As smartphones and devices increase in popularity, bill shock is having a massive impact on the communications industry. Service Providers are suffering from increased call center traffic and costs, billing disputes, customer churn and large write-offs due to uncollectable receivables. Getting data usage under control requires cost-effective real-time systems that enable service providers to enforce fair usage and credit control, and provide notifications and visibility to subscribers before they overspend.

Prevent Bill Shock with MATRIXX

Until now, monitoring and ensuring fair bandwidth consumption by counting bytes at the network level was a first step to getting bill shock issues under control. But to really prevent bill shock, subscribers need a better understanding of how much they are actually spending on various services - not just what their overall byte consumption is. In short, the best way to prevent bill shock is by enabling a real-time financial relationship with every customer.

MATRIXX enables those real-time relationships so that service providers can monitor and control subscriber usage in a way that is intuitive and informative to the subscriber. Prevent overspending and bill disputes, notify subscribers when they are approaching their limits, and give high value, credit-worthy customers the option to spend more instead of throttling their services.

For more information on MATRIXX Bill Shock Prevention, please contact us

• Overview
• Online Charging
• Bill Shock Prevention
• Enterprise Spend Control
• Subscriber Policy Management
• Convergent Charging
• Professional Services